Work / MBC Union
Case study · Financial Services / Credit Union
MBC Union
ClientMBC
IndustryFinancial Services / Credit Union
ServicesDevelopment
Year2021
01
The challenge
MBC Union’s member portal was built years ago and had become a liability: slow page loads, an outdated member experience, and a back office that couldn’t scale to a growing member base.
Korean-language content and strict regulatory expectations meant the rebuild had to be fast, compliant, and easy for non-technical staff to maintain.
02
Our approach
We delivered a fast, accessible member portal with a structured content system the union's own team can run day-to-day.
Performance audit & rebuild
Replaced the legacy stack with a lean WordPress build tuned for Core Web Vitals, cutting time-to-first-byte to under a second.
Member-first IA
Restructured the information architecture around the member journey — joining, loans, and support — so key tasks are never more than two clicks away.
Staff-friendly editing
Built reusable Bricks components and a documented handover guide so the internal team publishes notices and forms without help.
03
The outcome
The relaunch modernised the member experience and made the site dramatically faster to maintain.
-70%
Page Load Time
+45%
Online Applications
2
Clicks to Key Tasks
“The new portal is faster, clearer, and our staff finally manage it themselves. It changed how we serve our members.”
MBC — Digital Lead, MBC Union, MBC
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